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bcu would like to remind our members to be alert for Cold Calling scams where the caller pretends to be from NBN, Telstra or an internet provider and claims there is a problem with your phone or internet connection requiring remote access to fix. The scammer can then install malware or steal valuable personal information, including banking details.

Please remember:

  • Never allow remote access to your computer to someone over the phone.
  • Never purchase Gift Cards under instruction from someone you don't know.
  • Never provide your Visa Card Number over the phone to someone you don't know who has called to tell you they can fix your Internet / Computer problems.

If you think a scammer has gained access to your personal information, such as bank account details, contact bcu immediately on 1300 228 228.